EDUCATION AND TRAINING IN THE HOSPITALITY INDUSTRY Outlining the Importance of Hospitality Management Training By Thomas Cassidy 2001 Submitted in fulfilment of the requirements For the award of the BA (Hon’s) in Hospitality Management School of Hospitality, Tourism and Consumer Studies Faculty of Business and Management University of Ulster
		Page Number
Declaration		iv-v
Acknowledgements		vi
List of Abbreviations		vii
Abstract		viii
Introduction		ix
Chapter 1 – Literature Review
1.1 Background Aspects to Training		1
1.2 Definitions		2
1.3 Aims & Objectives of Training		2
1.4 Training Philosophy		3
1.5 Principles of Effective Training		3-4
1.5.1 Benefits of Effective Training		4-5
1.6 Scale of the Industry		5-6
1.7 The Importance of Management Training to the Hospitality Industry		6
1.8 Consequences of not Training		6
1.9 Benefits of Effective Training		6-7
1.10 The Economy’s Effect on Training	7
1.11 Importance of Training to the Employee	7
1.12 Education’s Viewpoint on Management Training’s Importance	8
1.13 Hospitality Managers	8
1.14 Types of Training Available	8
1.15 In Company – On the Job Training	8-10
1.15.1 In Company – Off the Job Training	10-12
1.15.2 External – Off the Job Training	12
1.16 Relevant Facts from the Main Advisory & Information Organisations In the Hospitality Industry	13
1.17 Evaluation of the Training Process	14-17
1.18 Basic Concepts in Training	17-18
Chapter 2 - Methodology
	Page Number
2.1 Methodology	19
2.2 General aim of Dissertation	19
2.2.1 Specific Objectives	19
2.3 Overview of Various Methods	19-22
2.4 How to collect Date	22
2.5 How to Analyse the Data	22
2.6 Presentation of Findings	22
2.7 Limitations of Chosen Method	23
Chapter 3 – Presentation of Findings & Analysis

3.1 Selected areas of Research on Hospitality Management Undergraduate Courses	24
3.2 Colleges which offer Higher National Diploma (HND)/ Equivalent	25
3.2.1 Hallam University Sheffield	25
3.2.2 Hallam University Sheffield	26
3.2.3 Ecole Hoteliere de Lausanne France	27-28
3.3 Colleges which offer Bachelor of Science (BSc) Degrees	29
3.3.1 Hallam University Sheffield	29-30
3.3.2 Hallam University Sheffield	30-31
3.3.3 Cornell University (USA)	32-34
3.4 Other Degree Courses on offer	35
3.4.1 Boston University (USA)	35-36
3.4.2 University of Ulster Jordanstown (Northern Ireland)	37
3.4.3 Shannon College (Ireland)	38-39
3.4.4 Ecole Hoteliere de Lausanne France	40
3.4.5 Swiss School of Hotel and Tourism Management	41-43
3.4.6 University of Strathclyde Hotel School (Scotland)	44-45
3.4.7 University of Strathclyde Hotel School (Scotland)	45-47
	Page Number

3.5 Broad Comparison of the Hilton Hotel & Gleneagles Hotels In House Training Programmes	48
3.5.1 Hilton Hotel Group	48-50
3.5.2 Training in the Gleneagles Hotel Scotland	51-53
3.6 Discussion & Analysis	54
3.7 Selected HND/Equivalent Courses	54
3.7.1 Duration & Placement	54
3.7.2 Content	54-55
3.7.3 Options	55
3.8 Selected Degree Courses	55
3.8.1 Duration	55
3.8.2 Content	55-57
3.8.3 Optional Units 57-58
3.8.4 Placement	58-59
3.9 The Hilton Group & Gleneagles Hotel Discussion/ Analysis	60
3.9.1 Similarities between the Hotels	60
3.9.2 Differences between the Hotels	60-61
Chapter 4 – Conclusions & Recommendations
4.1 Conclusion	62
4.2 Recommendations	63-64
Appendix 1- The HCIMA Corpus of Management Excellence	65-74
Appendix 2 – Universities, Colleges of Further and Higher education that Run Recognised Courses in Hospitality Studies (BHA)	75-97

Appendix 3 - Boston University Electives	98-100
Appendix 4 - Cornell University Electives	101-103
Appendix 5 - Hilton Group In House training Programmes	104-118
Appendix 6 - Gleneagles Hotel In House Training	119-132
References	133-135
Bibliography	136-139
Table 1	21